Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the Optimized Analytics Company website (the “Site”) and our related digital services, including access to our digital platform, dashboards, reports, and any other online features (collectively, the “Services”).

By using our Site or Services, you agree to be bound by these Terms, together with our Privacy Policy and our Service Delivery & Refund Policy (collectively, the “Policies”). If you do not agree with any part of these Terms, please stop using the Site and Services.

We may update these Terms from time to time. When we do, we will update the “Last Updated” date at the top of this page. Your continued use of the Site or Services after any changes become effective will constitute your acceptance of the updated Terms.

2. Use of the Site and Services

You agree to use our Site and Services only for lawful purposes and in accordance with these Terms.

In particular, you agree that you will not:

Use the Site or Services in any way that violates applicable laws or regulations in the Kingdom of Saudi Arabia or your jurisdiction.
Attempt to gain unauthorized access to any part of the Site, our systems, or other users’ accounts.
Interfere with or disrupt the operation of the Site, including by introducing viruses, malware, or other harmful code.
Use the Site or Services to conduct fraudulent, abusive, or misleading activities.

If you create an account, you are responsible for:

Maintaining the confidentiality of your login credentials.
Ensuring all information you provide is truthful, accurate, and up to date.
All activities that occur under your account.

If you believe your account has been compromised, you must notify us promptly.

You must be at least 18 years old (or the age of legal majority in your jurisdiction) to register an account, purchase digital services, or enter into binding contracts through our Site. By using the Site, you represent that you meet these eligibility requirements.

We reserve the right, at our discretion, to suspend or terminate accounts, restrict access, or remove content that we reasonably believe violates these Terms, applicable law, or our Policies.

3. Digital Services, Pricing, and Payment

3.1 Nature of Our Services

Optimized Analytics Company provides digital services only, including but not limited to:

Access to digital analytics platforms and dashboards
Delivery of digital reports, files, and insights
Online consulting, workshops, or training sessions
Data-driven evaluation and scoring methodologies

No physical goods are sold or shipped through our Site as part of the standard Services.

If at any point we offer physical products, we may provide additional or separate terms specific to those products.

3.2 Pricing and Currency

Unless stated otherwise, all prices shown on the Site are in Saudi Arabian Riyals (SAR) and are subject to applicable taxes (including VAT) in accordance with Saudi law. Where relevant, prices will be shown inclusive or exclusive of VAT as required by regulations, and the final amount including VAT will be displayed at checkout.

For international customers, currency conversion may be handled by your bank or payment provider at their own exchange rate and fees.

We reserve the right to change prices, introduce new services, or discontinue services at any time. Changes will not affect orders already accepted and paid, except as required by law or expressly agreed with you.

3.3 Payment Methods

We accept one or more electronic payment methods, such as major credit/debit cards and other approved payment options, processed securely through trusted payment gateway partners.

By submitting a payment, you confirm that:

You are authorized to use the selected payment method.
The payment details you provide are accurate and complete.

Payment transactions are encrypted and processed on secure pages provided by our payment partners. We do not store your full card details on our own servers.

If a payment is declined or fails for any reason, we may:

Ask you to provide an alternative payment method; or
Cancel or suspend your order or access until payment is successfully completed.

Any promotional codes, discounts, or vouchers are subject to their own terms and limited validity. We may refuse or cancel orders where misuse is suspected.

4. Orders, Subscriptions, and Contract Formation

When you place an order or subscribe to a Service through our Site:

You will see a summary of the selected Service(s), pricing, and applicable taxes.
After submitting your order, you will receive a confirmation email or on-screen confirmation acknowledging that we have received your request.

This confirmation is not a final acceptance. Your order is accepted when:

We successfully process your payment; and
We grant you access to the digital Service (e.g., login credentials, dashboard access, or delivery of digital content).

At that point, a binding contract is formed between you and Optimized Analytics Company for the relevant Service(s).

We reserve the right to refuse, cancel, or limit orders if:

We suspect fraud or unauthorized activity;
There is a pricing or description error;
The Service is unavailable or technically not feasible.

If we cancel an order after you have been charged, we will issue a refund to your original payment method.

5. Service Delivery and Access

Because our Services are digital, “delivery” typically means:

Granting you access to our digital platform or dashboards;
Sending digital reports, files, or outputs via email or secure download;
Scheduling and conducting online consulting sessions, workshops, or meetings.

We will make reasonable efforts to deliver or activate access within the timeframes communicated during checkout, in the order confirmation, or as agreed in writing.

Your responsibilities include:

Providing accurate contact and account information;
Ensuring your devices, browsers, and internet connection meet the minimum technical requirements to access the Services;
Not sharing your access credentials with unauthorized third parties.

Any estimated timelines we provide are for planning purposes and may be affected by factors outside our reasonable control (e.g., technical incidents, third-party service issues, or force majeure events). In such cases, we will keep you informed and work to restore or deliver the Service as soon as reasonably possible.

For more details, please refer to our Service Delivery & Refund Policy, which is incorporated into these Terms by reference.

6. Cancellations, Refunds, and Digital Content

We want you to have a positive experience with our digital Services. At the same time, because digital content can be accessed and used immediately, cancellations and refunds are treated differently than for physical goods.

Our Service Delivery & Refund Policy provides detailed rules on:

When you can cancel an order before access is granted or work has begun;
Whether you may be eligible for a refund after access is granted or content is delivered;
How refunds are processed and any conditions or limitations that apply.

In general, and subject to applicable laws:

You may be able to cancel certain digital services before we start processing or providing access and receive a refund.
Once you have accessed a digital product (e.g., downloaded a report, logged into a dashboard, or attended a session), the Service may be considered “delivered”, and cancellations or refunds may be limited or unavailable, except where required by law or where the Service is defective or not as described.
For ongoing subscriptions, you may cancel future renewal charges as described in the Service Delivery & Refund Policy, but we generally do not refund periods already used or elapsed unless legally required.

If a refund is approved, it will be processed to the original payment method used for the transaction, unless otherwise agreed with you. Processing times may vary depending on your bank or card provider.

Where Saudi consumer protection or e-commerce regulations require more favorable terms for you (for example, in cases of misrepresentation, defective services, or failure to deliver), we will comply with those obligations.

7. Quality of Digital Services and Disclaimer of Guarantees

We are committed to delivering digital services with reasonable skill, care, and professionalism.

For analytics, dashboards, and advisory services:

Our outputs are based on the data and assumptions available at the time of analysis.
We do not provide investment, legal, or tax advice, unless explicitly and separately agreed in writing.
Any insights, scores, or recommendations are provided for informational and decision-support purposes only.

While we aim for accuracy and reliability, we do not guarantee specific business outcomes or results (such as increased profits, improved performance, or certain financial returns). External factors and your own decisions will always play a significant role in outcomes.

Except as expressly stated in these Terms or required by law, the Site and Services are provided on an “as is” and “as available” basis.

8. Intellectual Property

All content, designs, methodologies, and software made available through the Site or Services—including text, graphics, logos, icons, images, charts, dashboards, reports, and underlying code—are the property of Optimized Analytics Company or our licensors and are protected by intellectual property laws.

Subject to your compliance with these Terms and any applicable subscription or service agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Services for your internal business purposes.

You agree not to:

Copy, reproduce, modify, or create derivative works based on our content or platform, except as expressly allowed.
Resell, sublicense, or otherwise make the Services or their outputs available to third parties, except with our prior written consent.
Remove, obscure, or alter any copyright, trademark, or proprietary notices.
Use our brands, trademarks, or logos in a way that suggests an endorsement or partnership without our written authorization.

If you provide feedback, ideas, or suggestions about the Site or Services, you agree that we may use that feedback without restriction or obligation to you.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

Optimized Analytics Company, its directors, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, business, data, or goodwill arising out of or related to your use of (or inability to use) the Site or Services.
Our total aggregate liability for any claim or series of related claims arising out of or relating to your use of the Site or Services shall not exceed the amount you paid to us for the specific Service giving rise to the claim in the 3 months preceding the event.

Nothing in these Terms is intended to exclude or limit liability:

For death or personal injury caused by negligence;
For fraud or fraudulent misrepresentation;
Or in any other way that would be unlawful under the laws of the Kingdom of Saudi Arabia.

You acknowledge that you use the Site and Services at your own risk and that digital services inherently involve technical dependencies outside our immediate control (e.g., internet connectivity, third-party providers).

10. Indemnification

You agree to indemnify, defend, and hold harmless Optimized Analytics Company and its directors, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

Your breach of these Terms or any of the Policies;
Your violation of any applicable law or the rights of a third party;
Content or data you submit, upload, or process via our Services that infringes third-party rights or violates applicable laws.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with us.

11. Privacy

Your use of the Site and Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data and your rights under Saudi Arabia’s Personal Data Protection Law (PDPL).

By using our Site, you acknowledge that you have read and understood our Privacy Policy and that you consent to the processing of your personal data as described there.

12. Governing Law and Dispute Resolution

These Terms, and any disputes arising out of or relating to your use of the Site or Services, are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.

We encourage you to contact us first if you have any concern or dispute so that we can try to resolve it amicably.

If a dispute cannot be resolved informally, it will be subject to the exclusive jurisdiction of the competent courts in the Kingdom of Saudi Arabia, without prejudice to any mandatory consumer protection rights you may have under applicable law.

13. Termination

You may stop using the Site and Services at any time. If you wish to terminate an ongoing subscription or service agreement, please follow the instructions set out in the Service Delivery & Refund Policy or your specific service contract.

We may suspend or terminate your access to the Site or Services, in whole or in part, if:

You materially breach these Terms or any Policy;
We are required to do so by law or regulatory authority;
We discontinue the Site or Services.

Upon termination:

Your right to access and use the Services will cease;
Any rights and obligations that by their nature should survive (such as payment obligations, limitations of liability, and intellectual property protections) will continue to apply.

14. Entire Agreement

These Terms, together with our Privacy Policy and Service Delivery & Refund Policy, constitute the entire agreement between you and Optimized Analytics Company regarding your use of the Site and Services, and supersede any prior or contemporaneous understandings, communications, or agreements, whether written or oral.

Any additional or different terms proposed by you (for example, in a purchase order or email) will not apply unless expressly agreed in writing and signed by an authorized representative of Optimized Analytics Company.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: info@oasolut.com

You can also reach us through the contact details and form provided on our Contact Us page.

By using our Site and Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Last Updated: 16 Nov 2025