Service Delivery & Refund Policy

This Service Delivery & Refund Policy explains how Optimized Analytics Company (“we”, “us”, or “our”) delivers its digital services and under what conditions refunds, cancellations, or service adjustments may apply. This Policy forms part of our Terms & Conditions.

Our company operates as a digital-services provider. All deliverables—including platform access, dashboards, reports, analytics outputs, and consultations—are delivered electronically only, with no physical shipping.

1. Nature of Our Services (Digital-Only)

All services offered through our website are digital products or digital services, including:

Access to online dashboards or digital platforms
Delivery of reports, insights, and analytical outputs electronically
Online consultations, workshops, or support sessions
Digital files, models, or datasets
Automated system-generated analytics

Because our services are digital:

There is no physical shipping
Delivery occurs through email, account activation, or platform access
Many services may be delivered instantly or begin processing immediately

2. Service Delivery

2.1 Delivery Methods

Depending on the service purchased, delivery may occur through:

Email (sending reports, files, or deliverables)
Platform access (activating your user account or subscription)
Scheduled online meetings (consulting, training, or onboarding)
Secure download links
Automated system delivery (e.g., generating dashboards or analytics outputs)

2.2 Delivery Timeframes

Typical delivery timeframes:

Instant-access products: Immediately after successful payment
Customized digital reports: Within 1–5 business days (unless otherwise stated)
Consulting or workshop sessions: As scheduled with you
Subscriptions: Access granted immediately upon payment

If an unexpected delay occurs (technical issues, data verification requirements, etc.), we will notify you promptly.

2.3 Requirements From the User

To receive your digital services successfully, you must ensure:

A valid email address is provided
Your account details are accurate
Your device meets minimum technical requirements
You can access your email and login credentials

We are not responsible for delivery issues caused by incorrect contact information provided by the user.

3. Order Processing & Access Activation

Your order is considered “processed” when:

Payment is completed successfully
Access credentials or digital deliverables are sent
Or a consulting session is confirmed

Once delivery or access activation occurs, the service is considered delivered.

4. Cancellation Policy

4.1 Before Service Delivery

You may request cancellation before any of the following occur:

Access to digital content is granted
Files or reports are sent
Work on your customized service begins
A consulting session is conducted
A subscription period has started

If cancellation occurs before delivery has begun, you may be eligible for a full refund.

4.2 After Service Delivery

Because digital services are accessible, downloadable, or usable immediately, cancellations after delivery are generally not available, except where required by Saudi law.

Examples where a cancellation may not be possible:

You accessed your dashboard or account
You downloaded a report or digital file
A consultation was delivered
We initiated or completed custom analysis
A subscription cycle has started

However, if the service was delivered incorrectly, defectively, or not as described, please see Section 5.

5. Refund Policy

Refund rules are based on Saudi e-commerce law and international digital-goods standards.

5.1 When Refunds Are Eligible

Refunds may be issued in the following cases:

Technical failure prevented you from receiving the digital service
The service delivered was not as described
Significant delay beyond agreed timeframe, where delay is not caused by the customer
Payment was made in error (duplicate charges, unauthorized charges, etc.)
Work has not started and you requested cancellation before delivery began

5.2 When Refunds Are Not Eligible

Refunds generally cannot be provided for:

Digital products already accessed, downloaded, or used
Consultation sessions that have already taken place
Subscriptions where access was already activated
Ongoing work that is partially or fully completed
Cases where the delay or issue was caused by incorrect information provided by the customer
Customer change of mind after delivery

5.3 Refund Method

Refunds, when applicable:

Are issued to the original payment method
May take 7–14 business days depending on your bank or payment provider
Will be communicated to you via email once processed

5.4 Refunds for Subscription Services

For subscriptions:

You may cancel future renewals at any time
Refunds for already active billing cycles are not issued, unless legally required or in cases of service failure

6. Failed Delivery or Technical Issues

If you do not receive a digital product due to:

Technical issues
Email delivery problems
Access activation failures
File corruption
Platform errors

We will:

Re-send the deliverable
Restore or activate system access
Provide alternate delivery formats
Assist with any technical troubleshooting

If the issue originated from our side and cannot be resolved within a reasonable timeframe, you may qualify for a refund as described in Section 5.

7. User Responsibilities

You are responsible for:

Providing accurate personal and billing information
Maintaining secure access to your account
Ensuring your device and internet connection support digital access
Using the Services in accordance with our Terms & Conditions

8. Contact for Delivery & Refund Requests

For any questions regarding service delivery, cancellations, or refunds, you may contact us through:

Email: info@oasolut.com
Address: Optimized Analytics Company, Riyadh, Saudi Arabia
Contact Form: Available on our Contact Us page

We typically respond within 1 business day.

9. Compliance With Saudi Regulations

This Policy aligns with:

The Saudi E-Commerce Law
The Consumer Protection Law
The Personal Data Protection Law (PDPL)
Amazon Payment Services (APS) onboarding requirements
International digital-goods standards

We do not provide physical goods; therefore, rules relating to shipping, returns of tangible items, or COD refunds do not apply.

10. Acceptance of This Policy

By purchasing or using our digital services, you acknowledge that:

You have read and understood this Service Delivery & Refund Policy
You agree to how digital services are delivered, activated, and processed
Refund limitations inherent to digital products are reasonable and lawful

Thank you for choosing Optimized Analytics Company. We are committed to delivering high-quality digital services and supporting you every step of the way.

Last Updated: 16 Nov 2025