Privacy Policy

Optimized Analytics Company (“we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when you visit our website or use our digital services. It also outlines your rights regarding your personal data.

We adhere to applicable data protection laws in the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL), and follow international best practices to ensure your information is handled securely and lawfully. By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website.

1. Information We Collect

We may collect both Personal Information and Non-Personal Information in order to provide our digital services and improve your experience.

1.1 Personal Information

This includes data that can identify you as an individual, such as:

Name
Email address
Mobile or phone number
Billing address or business address
Organization / company name
Payment-related information (e.g., card type, masked card number, authorization status — note that full card details are handled by our payment service providers and are not stored on our servers)
Any other information you voluntarily submit to us

Examples of when you provide personal information:

Creating an account or profile on our platform
Requesting a demo, proposal, or service
Filling out a contact or inquiry form
Subscribing to a newsletter or mailing list
Participating in surveys or feedback forms
Engaging with our digital consulting and analytics services and sharing business data as part of the engagement

If you use our consulting or analytics services, we may also receive information about your business performance, financial or operational data, and related documents that you choose to share with us. Such information is treated as confidential and used only to deliver the agreed services.

1.2 Non-Personal Information

We also collect information that does not, by itself, identify a specific individual. This may include:

IP address
Browser type and version
Device type and operating system
Referring website or URL
Pages viewed, links clicked, and time spent on pages
General usage patterns and interaction data

We may collect some of this information using cookies or similar tracking technologies (see Section 3 – Cookies and Tracking Technologies). This data helps us understand how our website is used and how we can improve our services and user experience.

1.3 How We Collect Information

We collect information in three main ways:

Directly from you: When you submit forms, request services, or communicate with us.
Automatically: Through cookies, analytics scripts, and similar technologies when you browse our website.
From third parties: For example, from payment processors (confirmation of payment status), analytics providers, or business information sources that help us validate or enrich business data in a lawful way.

2. How We Use Your Information

We use the collected information for various legitimate business purposes, including:

2.1 To Deliver Our Digital Services

To process payments and subscriptions for access to our digital platform and services.
To configure accounts, dashboards, and analytics workspaces.
To send you confirmations, service updates, and technical or administrative messages.

Because all our services are digital, there is no physical shipping involved — any deliverables (e.g., reports, dashboards, files) are provided electronically.

2.2 To Provide Customer Support

To respond to questions, feedback, and support tickets.
To troubleshoot technical issues and help you use our platform effectively.

2.3 To Improve Our Website and Services

To analyze how visitors and customers use our website and platform.
To identify which pages and features are most used and where users face friction, so we can improve design, performance, and content.
To test new features and service ideas safely and in aggregate form.

2.4 To Personalize User Experience

To tailor content, product suggestions, or communication based on your role, sector, or interests where we reasonably infer them from your activity.
To remember your preferences (such as language, layout, or notification settings).

2.5 For Marketing and Updates (with Consent)

To send newsletters, product updates, or invitations to webinars and events, where you have opted in to receive them.
You can unsubscribe at any time using the link included in each email or by contacting us.
We do not send spam. Our intent is to share relevant, value-adding content and updates about our digital solutions.

2.6 To Enforce Our Terms and Protect Our Business

To prevent, detect, and investigate fraud, abuse, security incidents, or violations of our Terms and Conditions.
To protect the rights, property, and safety of our users, our systems, and our company.

2.7 To Comply with Legal Obligations

To retain necessary records for accounting, auditing, tax, and regulatory purposes.
To respond to lawful requests from authorities and comply with applicable regulations in Saudi Arabia.

We process personal data where we have a valid legal basis, such as:

Contract performance: When we provide services you requested or manage your account.
Legitimate interests: Such as improving our services, preventing fraud, or securing our systems, provided these interests are not overridden by your rights.
Consent: For certain marketing and optional analytics activities. You may withdraw your consent at any time.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and gather information about visitors and visits.

Cookies are small text files stored on your browser or device. They help the website remember your actions and preferences (such as login, language selection, or interface settings) over time.

We may use different types of cookies:

Essential Cookies: Required for the website to function properly (e.g., login session, security).
Analytics Cookies: Help us understand how visitors use the site so we can improve content and performance (for example, which pages are most visited).
Preference Cookies: Remember your preferences like language and interface choices.
Marketing Cookies: If we later run campaigns or remarketing, these may help show relevant content. If we do so, we will update this Policy and obtain any necessary consent.

Managing Cookies

Most browsers automatically accept cookies, but you can modify your settings to:

Block all cookies
Block cookies from specific sites
Clear existing cookies
Ask to be notified before accepting a cookie

Please note: disabling certain cookies may impact parts of the website, such as staying logged in or accessing specific user-only pages.

By continuing to use our website, you consent to our use of cookies as described here, unless you choose to disable them through your browser.

4. How We Share Your Information

Optimized Analytics Company treats your personal information with care and confidentiality. We do not sell or rent your personal data to third-party marketers.

We only share your information in the following situations, with appropriate safeguards:

4.1 Service Providers

We work with trusted third-party providers that help us operate and improve our digital services, such as:

Payment service providers and gateways
Cloud hosting and infrastructure providers
Analytics and monitoring tools
Email and communication platforms
Customer support and ticketing tools

These providers only receive the information needed to perform their specific functions and are contractually obliged to protect your data and use it only for the purposes we specify.

4.2 Business Partners (If Applicable)

If we offer joint solutions or campaigns with business partners, we may share limited information with them — but only where relevant and with clear notice to you at the time of collection, and when you choose to participate.

4.3 Legal Compliance and Protection

We may disclose information if required to do so by law, regulation, or legal process, or in good faith belief that such action is necessary to:

Comply with legal obligations or government requests.
Protect our rights, property, or safety, or that of our users or others.
Detect, prevent, or address fraud, security, or technical issues.

4.4 Business Transfers

If our company is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. In such cases, we will ensure that the new entity is bound by privacy obligations consistent with this Policy, or we will notify you and obtain any required consents.

4.5 With Your Consent

In any situation not covered above, we will seek your explicit consent before sharing your personal information with third parties.

In all cases, we strive to share the minimum amount of data required and to work only with parties that uphold strong privacy and security standards.

5. International Data Transfers

We primarily operate from and store data in the Kingdom of Saudi Arabia. However, some of our service providers or systems may be located in other countries.

This means your personal data may be transferred to, or processed in, countries that may not have the same level of data protection as Saudi Arabia. When we transfer data outside KSA, we:

Use contractual safeguards and data protection clauses where appropriate.
Select providers and locations that can offer an adequate level of protection.
Ensure that transfers comply with applicable laws and PDPL requirements.

By using our website and services, you acknowledge that your information may be transferred and processed outside your country of residence in the ways described here and always with your privacy rights in mind.

6. Data Retention and Security

6.1 Data Retention

We retain your personal information only as long as necessary to:

Provide the services you requested
Fulfill the purposes described in this Policy
Comply with legal, accounting, or reporting obligations
Resolve disputes and enforce agreements

Examples:

Transaction data may be kept for a number of years to comply with tax and financial regulations.
Basic account data may be retained while your account is active and for a reasonable period afterward, unless you request deletion (subject to legal constraints).

We do not keep personal data longer than needed and avoid retaining excessive or irrelevant data.

6.2 Data Security

We implement a range of technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction, including:

Encryption: Sensitive data (such as login credentials and payment-related communication with payment gateways) is protected during transmission using SSL/TLS.
Access Controls: Personal data is stored in secure systems with access restricted to authorized personnel who need it to perform their duties and are bound by confidentiality obligations.
Firewalls and Monitoring: Our infrastructure is protected with security controls and monitoring to detect abnormal or unauthorized activity.
Regular Reviews: We regularly review and update our security practices, systems, and software to address new threats and vulnerabilities.

No system can be guaranteed 100% secure. However, we are committed to maintaining a high level of security. In the unlikely event of a data breach affecting your personal data, we will:

Take immediate steps to contain and investigate the incident.
Notify the relevant authorities in accordance with Saudi law, where required.
Inform affected users where the breach is likely to result in a high risk to their rights and freedoms.

7. Your Rights and Choices

Under PDPL and other applicable regulations, you have several important rights regarding your personal data, including:

Right of Access: You can request confirmation of whether we process your personal data and obtain a copy of that data, along with information on how it is used.
Right to Correction: You can request that we correct or update any inaccurate or incomplete personal data we hold about you.
Right to Deletion: You can request deletion of your personal data in certain circumstances, for example if it is no longer needed for the purposes for which it was collected or if you withdraw consent where consent is the legal basis.
Right to Object: You can object to certain types of processing, such as direct marketing. We will respect your objection unless we have compelling legitimate grounds or legal obligations to continue processing.
Right to Restrict Processing: You can ask us to temporarily restrict processing of your data in specific situations (for example, while we verify accuracy or assess an objection).
Right to Data Portability: Where applicable, you can request that we provide certain personal data to you or another controller in a structured, commonly used, machine-readable format.
Right to Withdraw Consent: Where we rely on your consent (for example, for newsletters), you may withdraw it at any time. This will not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at:

Email: info@oasolut.com

For your protection, we may need to verify your identity before acting on your request. We will respond in accordance with applicable law and within a reasonable timeframe. Normally, we do not charge a fee, unless a request is excessive or repetitive, in which case we may charge a reasonable amount or decline the request as permitted by law.

If you have concerns about how we handle your data, we encourage you to contact us first so we can try to resolve the issue. You may also have the right to lodge a complaint with the competent data protection authority in Saudi Arabia.

8. Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services (such as payment gateways, analytics tools, or embedded content).

This Privacy Policy does not apply to those external sites or services. We encourage you to review their privacy policies before providing any personal information to them.

While we are not responsible for the privacy practices of third parties, we aim to work only with reputable providers that follow strong privacy and security standards. If you encounter an issue with a third-party service accessed via our website, you may notify us and we will consider any appropriate actions (such as reviewing or removing the integration or link).

9. Children’s Privacy

Our website and services are intended for business users and adults. They are not directed at children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you are under 13, please do not use our website or provide any personal information.

If we become aware that we have collected personal data from a child under 13 without verifiable parental consent, we will take steps to delete that information as quickly as possible. Parents or guardians who believe their child has provided us with personal data may contact us so we can investigate and remove the data where appropriate.

10. Updates to this Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in:

Our services or business model
Applicable laws and regulations
Technology, security practices, or integrations with third-party tools

When we make changes, we will update the “Last Updated” date at the top of this page. For significant changes, we may also provide a more prominent notice (e.g., a banner on the website or an email notification).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of our website or services after changes take effect will constitute your acceptance of the updated Policy, to the extent permitted by law.

If you do not agree with any part of the updated Policy, you should stop using our website and may contact us to discuss your options, including possible deletion of your data in line with Section 7.

By using Optimized Analytics Company’s website and digital services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

We appreciate your trust and are committed to protecting the personal information you share with us.

Last Updated: 16 Nov 2025